Any business
Answer customers around the clock
Answers customer questions by chat, email and text from your own documents, day and night, and passes the conversation to a person whenever it is not sure.
Works with
- Website chat
- Text messages
- Your help documents
Using something else? It can usually work with the tools you already have. We check yours on the call.
The problem
Customer questions pile up overnight and at weekends, and the same few answers get typed again and again.
How it works
- 01
A customer asks by chat, email or text.
- 02
It answers from your own documents: your policies, prices, guides and past answers.
- 03
When it is not sure, it passes the conversation to a person, with everything said so far.
You decide what it does on its own and what waits for your OK. You can change that, or pause it, at any time.
What changes for you
Customers get answers around the clock, and your team only handles the questions that need a person.
Want this off your plate?
On a free call we look at how you do this today, and show you what an agent would take over. If it needs to work a little differently for your business, we build it that way.
